1. Acceptance
By installing or using ServicePins ("the App") or the 9x Local portal, you agree to these Terms of Service ("Terms"). If you don't agree, don't use the App. These Terms form a binding agreement between you and 9x Local ("we", "us").
2. Who can use it
ServicePins is an invitation-only B2B field-service app. You may use it only if:
- You are at least 18 years old (or the age of majority where you live).
- Your employer is an active 9x Local customer and has added you as a technician.
- You agree to use the App only for legitimate work-related tasks on behalf of that employer.
Public sign-up is not offered. Accounts are provisioned by employers through the 9x Local admin portal.
3. Your account
You are responsible for activity that happens under your account, including the device you sign in on. Keep your phone secured. If your phone is lost or stolen, tell your employer or email support@9xlocal.com immediately so we can revoke device access.
4. Acceptable use
You agree not to:
- Falsify service pins, GPS coordinates, photos, signatures, or customer interactions.
- Submit content that infringes someone else's rights, is unlawful, harassing, hateful, sexually explicit, or otherwise inappropriate.
- Reverse-engineer, decompile, or attempt to extract the App's source code, except where the law permits.
- Use the App to scrape, mass-collect, or abuse customer data.
- Interfere with or overload our servers, attempt to bypass authentication, or probe for vulnerabilities without our written permission.
5. Your content
Photos, notes, signatures, and other content you submit through the App stay yours and your employer's. By submitting content, you grant 9x Local a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display that content for the purpose of operating the service for you and your employer.
You confirm that any photo you upload was taken with the customer's knowledge where the law requires it.
6. Reviews & SMS to customers
The App lets you send a review-request SMS to a customer after a job. By sending one, you confirm the customer agreed to receive it. We rate-limit and monitor for abuse; repeated unwanted messages can get your account suspended and may expose you to liability under TCPA or similar laws.
7. Permissions on your device
- Location — used only when you tap Anchor Location.
- Camera / Photos — used only when you attach a photo.
- Face ID — used only to unlock your portal session.
- Notifications — optional; used to alert you about new jobs.
You can revoke any permission in iOS Settings at any time. The App continues to function with reduced features.
8. Availability
We aim to keep the App available, but we don't promise it will be uninterrupted or error-free. We may release updates, change features, or temporarily suspend the service for maintenance or security.
9. Termination
You can delete your account any time inside the App (Admin → Delete Account) or by emailing us. Your employer can also remove your access at any time. We can suspend or terminate accounts that violate these Terms, harm the service, or are required to be terminated by law.
10. Disclaimers
The App is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the App will meet your requirements, be uninterrupted, or be free of defects.
11. Limitation of liability
To the fullest extent permitted by law, 9x Local will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability for any claim arising out of or relating to these Terms or the App is limited to one hundred U.S. dollars ($100) or the amount you paid us in the twelve months before the claim, whichever is greater.
12. Indemnification
You agree to defend and indemnify 9x Local against any third-party claims arising from your misuse of the App, your violation of these Terms, or your violation of any law or third-party right (for example, sending unwanted SMS to a customer or uploading a photo without consent).
13. Apple App Store terms
If you obtained the App from the Apple App Store, you acknowledge that:
- These Terms are between you and 9x Local only — not with Apple.
- Apple is not responsible for the App or for handling any claims relating to the App (including product liability, regulatory compliance, or intellectual property infringement).
- Apple has no obligation to provide maintenance or support for the App.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and can enforce them against you.
14. Changes
We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and, when appropriate, notify you in the App or by email. Continued use after a change means you accept the updated Terms.
15. Governing law
These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Santa Clara County, California, and you consent to that exclusive jurisdiction.
16. Contact
Email: support@9xlocal.com
Web: 9xlocal.com