TERMS AND CONDITIONS OF SERVICE

Last Updated: [April 26, 2025]
(Self-correction: The original date was in the future. It should be the date these terms are published/effective.)

Welcome to 9x Innovations LLC! These Terms and Conditions of Service (“Terms”) govern your access to and use of 9x Innovations LLC’s (“9x Innovations,” “we,” “our,” or “us”) Google My Business (GMB) management software-as-a-service platform, including any associated websites, mobile applications, APIs, and services (collectively, the “Service”).

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING, USING, OR REGISTERING FOR THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICE.

1. ACCEPTANCE OF TERMS
1.1. By accessing or using the Service, you affirm that you are at least 18 years of age and have the legal capacity to enter into these Terms.
1.2. If you are using the Service on behalf of an organization, company, or other legal entity (“Organization”), you represent and warrant that you have the authority to bind that Organization to these Terms, and in such event, “you” and “your” will refer to that Organization. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use the Service.
1.3. Your use of the Service may also be subject to Google’s Terms of Service, Google Business Profile Terms of Service, and the Google API Services User Data Policy, as applicable, which you are responsible for reviewing and complying with.

2. DEFINITIONS
2.1. “User” or “You”: Any individual or entity that accesses, registers for, or uses the Service, including any individuals you authorize to use the Service on your behalf.
2.2. “Content”: Any information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials.
2.3. “User Content”: Any Content that you or your authorized users submit, post, transmit, or otherwise make available through the Service, including data from your connected GMB profiles.
2.4. “Service Data”: Any data generated by the Service itself, or by your use of the Service, excluding User Content but including aggregated and anonymized data.
2.5. “Intellectual Property Rights”: All patent rights, copyright rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights as may now exist or hereafter come into existence.
2.6. “Third-Party Services”: Any services, content, or applications provided by third parties that may be integrated with or accessed through the Service (e.g., Google My Business).

3. SERVICE DESCRIPTION
3.1. The Service provides GMB management tools and solutions, which may include but are not limited to:
a. Review monitoring and management
b. Social media monitoring (if applicable to GMB or linked services)
c. Brand mention tracking
d. Sentiment analysis
e. Response generation and management tools
f. Analytics and reporting dashboards
g. Customer feedback collection tools
h. GMB post scheduling and management
i. Q&A management
j. Listing information management
3.2. We reserve the right to modify, suspend, or discontinue the Service, or any feature or functionality thereof, at any time with or without notice to you. However, we will endeavor to provide reasonable notice of any material changes or discontinuation. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
3.3. The Service utilizes Google APIs. By using the Service, you agree to be bound by Google’s Terms of Service (https://policies.google.com/terms) and the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements, as applicable.

4. ACCOUNT REGISTRATION AND SECURITY
4.1. To access and use the Service, you must register for an account (“Account”) and provide certain information as prompted by the registration form.
4.2. You agree to:
a. Provide true, accurate, current, and complete information about yourself as prompted by the Service’s registration form (“Registration Data”).
b. Maintain and promptly update the Registration Data to keep it true, accurate, current, and complete.
c. Maintain the security and confidentiality of your password and any other access credentials. You are responsible for all activities that occur under your Account.
d. Notify us immediately at [email protected] of any unauthorized use of your Account or any other breach of security.
4.3. You are solely responsible for all activities that occur under your Account, whether or not authorized by you. 9x Innovations will not be liable for any loss or damage arising from your failure to comply with these security obligations.

5. SUBSCRIPTION, FEES, AND PAYMENTS
5.1. Subscription Terms:
a. The Service is offered on a subscription basis, typically billed in advance on a monthly or annual basis (“Subscription Term”), as selected by you during registration.
b. Prices for the Service are subject to change upon 30 days’ notice from us. Such notice may be provided at any time by posting the changes to the 9x Innovations website or the Service itself, or by email.
c. Automatic Renewal: Unless you cancel your subscription before the end of the current Subscription Term, your subscription will automatically renew for an equivalent period, and you authorize us to collect the then-applicable subscription fee using any payment method we have on record for you.
d. Cancellation: You may cancel your subscription at any time through your Account settings or by contacting us. Cancellations will take effect at the end of the current Subscription Term.
e. No Refunds: Subscription fees are non-refundable, except as required by law or as otherwise explicitly stated by us. No refunds or credits will be provided for partial months of service, an upgrade/downgrade, or for unused months with an open Account.
5.2. Payment Terms:
a. A valid payment method (e.g., credit card) is required to process payments for subscriptions. You authorize us (or our third-party payment processor) to charge your payment method for all applicable fees.
b. If your payment method fails or your account is past due, we may suspend or terminate your access to the Service. We may also attempt to collect fees owed by other means, including charging other payment methods on file or retaining collection agencies.
c. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities (e.g., sales tax, VAT), and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes based solely on 9x Innovations’ income.
d. Late payments may be subject to an interest charge of 1.5% per month on the outstanding balance, or the maximum rate permitted by law, whichever is lower, plus all expenses of collection.

6. USER RESPONSIBILITIES AND RESTRICTIONS
6.1. You are solely responsible for your conduct, User Content, and communications with others while using the Service.
6.2. You agree NOT to use the Service to:
a. Violate any applicable local, state, national, or international law, rule, or regulation, including but not limited to those of Google My Business.
b. Infringe upon or violate the Intellectual Property Rights or privacy rights of 9x Innovations or any third party.
c. Upload, post, transmit, or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable.
d. Submit, or cause to be submitted, false, misleading, or inaccurate information, including through GMB listings or reviews.
e. Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
f. Attempt to gain unauthorized access to the Service, other Accounts, computer systems, or networks connected to the Service, through password mining or any other means.
g. Use the Service for any illegal or unauthorized purpose.
h. Transmit any worms, viruses, trojans, or any code of a destructive nature.
i. Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of the Service or any software, documentation, or data related to the Service.
j. Modify, translate, or create derivative works based on the Service.
k. Rent, lease, distribute, sell, resell, assign, or otherwise transfer your rights to use the Service or sublicense the Service without our express written permission.
l. Use the Service for spamming, bulk unsolicited communications, or any fraudulent or deceptive practices.
m. Interfere with or disrupt the integrity or performance of the Service or the data contained therein.
6.3. You will comply with all applicable terms of service and policies of any Third-Party Services you access or use in connection with our Service, including, without limitation, Google’s Terms of Service and policies for Google My Business and Google APIs.

7. INTELLECTUAL PROPERTY RIGHTS
7.1. Our Rights:
a. The Service and all its underlying technology, including all software, code, architecture, look and feel, proprietary methods, and documentation, as well as all trademarks, service marks, logos, and trade names displayed on or in connection with the Service (collectively, “9x Innovations IP”), are the exclusive property of 9x Innovations LLC and its licensors.
b. Except for the limited license granted to you in Section 7.3, 9x Innovations reserves all rights, title, and interest in and to the 9x Innovations IP.
c. These Terms do not grant you any right to use 9x Innovations’ trademarks, logos, domain names, or other brand features.
7.2. User Content Rights:
a. You retain all ownership rights to your User Content.
b. By submitting, posting, or displaying User Content on or through the Service, you grant 9x Innovations a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content solely in connection with providing, operating, maintaining, and improving the Service. This license enables us to operate the Service as intended (e.g., to display your reviews, post on your behalf if authorized).
c. You represent and warrant that you have all necessary rights, consents, and permissions to submit your User Content and to grant the licenses described in these Terms.
7.3. License to Use the Service:
a. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during your applicable Subscription Term, solely for your internal business purposes related to GMB management.
7.4. Aggregated Anonymous Data:
a. We may monitor your use of the Service and collect and compile Service Data. We may use such Service Data in an aggregated and anonymized manner for our internal business purposes, including to improve and enhance the Service and for other development, diagnostic, and corrective purposes. 9x Innovations will own all rights, title, and interest in and to such aggregated and anonymized Service Data.
7.5. Feedback:
a. If you provide us with any feedback, suggestions, improvements, or ideas regarding the Service (“Feedback”), you hereby grant 9x Innovations a worldwide, perpetual, irrevocable, royalty-free, fully paid-up license to use, reproduce, modify, distribute, and otherwise exploit such Feedback for any purpose, without any obligation or compensation to you.

8. PRIVACY AND DATA PROTECTION
8.1. Privacy Policy:
a. Our collection and use of personal information in connection with the Service is described in our Privacy Policy, located at [INSERT LINK TO YOUR PRIVACY POLICY HERE]. By using the Service, you agree to the collection, use, and sharing of your information as set forth in our Privacy Policy. Our Privacy Policy is incorporated by reference into these Terms.
8.2. Data Collection and Use:
a. We collect and process data, including User Content and personal information, as necessary to provide and improve the Service, and as described in our Privacy Policy.
b. We implement and maintain reasonable administrative, physical, and technical security measures designed to protect the security, confidentiality, and integrity of User Content.
8.3. Data Processing (for GDPR/CCPA if applicable):
a. To the extent that we process personal data on your behalf that is subject to data protection laws like the GDPR or CCPA, you are the “data controller” (or equivalent term) and we are the “data processor” (or equivalent term).
b. You are responsible for ensuring that you have obtained all necessary consents and have a lawful basis for the processing of User Content, especially personal data of your customers, through the Service.
c. We will process such personal data in accordance with your lawful instructions, these Terms, and our Data Processing Addendum (DPA), if applicable and made available by us. [Consider having a DPA if you process significant EU/CA personal data].
8.4. Google API Data:
a. Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. This means data obtained via Google APIs (like GMB data) will only be used to provide or improve user-facing features that are prominent in the Service’s user interface and will not be transferred to others unless necessary for security, legal compliance, or with user consent for specific cases.

9. CONFIDENTIALITY
9.1. “Confidential Information” means any information disclosed by one party to the other, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information includes your User Content; Our Confidential Information includes the Service (and its non-public features) and 9x Innovations IP.
9.2. Each party agrees to protect the other’s Confidential Information with the same degree of care it uses for its own confidential information (but no less than reasonable care) and not to use or disclose it except as necessary to perform its obligations or exercise its rights under these Terms or as otherwise permitted herein.
9.3. Confidential Information does not include information that (i) is or becomes publicly known through no fault of the receiving party; (ii) was in the receiving party’s possession prior to disclosure; (iii) is rightfully disclosed to the receiving party by a third party without restriction; or (iv) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information.
9.4. A party may disclose Confidential Information if required by law, provided it gives the other party prior notice (if legally permitted) and reasonable assistance to contest the disclosure.

10. WARRANTY DISCLAIMER
10.1. THE SERVICE, INCLUDING ALL SERVER AND NETWORK COMPONENTS, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
10.2. TO THE FULLEST EXTENT PERMITTED BY LAW, 9X INNOVATIONS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
10.3. WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS; OR (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.
10.4. YOU ACKNOWLEDGE THAT 9X INNOVATIONS DOES NOT CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE SERVICE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES.

11. LIMITATION OF LIABILITY
11.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL 9X INNOVATIONS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR:
a. ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES);
b. THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
c. ANY DAMAGES ARISING FROM SERVICE INTERRUPTIONS, ERRORS, OR DELAYS;
d. ANY DAMAGES ARISING FROM YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE;
e. ANY DAMAGES ARISING FROM THE CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE, INCLUDING THIRD-PARTY SERVICES (LIKE GOOGLE MY BUSINESS); OR
f. ANY DAMAGES ARISING FROM UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR USER CONTENT.
11.2. Maximum Liability:
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, OUR (AND OUR AFFILIATES’, OFFICERS’, DIRECTORS’, EMPLOYEES’, AGENTS’, SUPPLIERS’, AND LICENSORS’) TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (USD $100.00) OR (B) THE TOTAL AMOUNT OF FEES PAID BY YOU TO 9X INNOVATIONS FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
11.3. This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if 9x Innovations has been advised of the possibility of such damage. The foregoing limitations will apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these exclusions or limitations may not apply to you.

12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless 9x Innovations LLC, its affiliates, officers, directors, employees, consultants, agents, suppliers, and licensors from and against any and all claims, losses, damages, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
a. Your access to or use of the Service;
b. Your User Content;
c. Your violation of these Terms;
d. Your violation of any applicable laws or regulations; or
e. Your violation of any rights of a third party, including any Intellectual Property Rights or privacy rights.
9x Innovations reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

13. TERM, TERMINATION, AND DATA DELETION
13.1. Term: These Terms commence on the date you first accept them and continue until your subscription has expired or been terminated.
13.2. Termination by You: You may terminate your Account and subscription at any time as per Section 5.1.d.
13.3. Termination by Us:
a. We may suspend or terminate your access to and use of the Service, in whole or in part, with thirty (30) days’ prior written notice for convenience.
b. We may suspend or terminate your access to and use of the Service, in whole or in part, immediately and without prior notice if:
i. You materially breach any provision of these Terms (including failure to pay fees);
ii. Your use of the Service poses a security risk to us or any third party;
iii. We suspect fraudulent or illegal activity;
iv. We are required to do so by law or by a regulatory body; or
v. You cease business operations or become subject to insolvency proceedings.
13.4. Effect of Termination:
a. Upon termination or expiration of these Terms for any reason:
i. All rights and licenses granted to you under these Terms will immediately terminate.
ii. You will cease all use of the Service.
iii. You will remain liable for all fees and charges accrued prior to the effective date of termination.
iv. Sections that by their nature should survive termination will survive, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, indemnification, and limitations of liability.
13.5. Data Retention and Deletion:
a. Retention Period: Upon termination or expiration of your Account, your User Content will be retained for a period of thirty (30) days (“Retention Period”), unless otherwise required by law.
b. Data Export: During the Retention Period, you may request an export of your User Content. We will make reasonable efforts to provide your data in standard formats such as CSV files for review data, customer feedback, and analytics, and JSON format for more comprehensive account data, where feasible. Access to the Service interface for data export may be limited.
c. Permanent Deletion: After the Retention Period, we will permanently delete your User Content from our active systems. This deletion includes User Content, account information, and associated analytics data. Backup copies may be retained for up to an additional ninety (90) days in accordance with our backup policies, after which they will also be deleted.
d. Anonymized Data: We may retain anonymized and aggregated Service Data indefinitely as per Section 7.4.
e. Deletion is irreversible, and we will have no liability for any User Content that is deleted in accordance with these Terms.

14. GOVERNING LAW AND DISPUTE RESOLUTION
14.1. Governing Law: These Terms and any disputes arising out of or related hereto shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflicts of laws principles.
14.2. Dispute Resolution:
a. Informal Resolution: We want to address your concerns without needing a formal legal case. Before filing a claim against 9x Innovations, you agree to try to resolve the dispute informally by contacting [email protected]. We’ll try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within thirty (30) days of submission, you or 9x Innovations may bring a formal proceeding.
b. Arbitration (Optional – Consider if this is right for your business):
If you choose to include an arbitration clause, consult a lawyer. A typical clause might look like:
“Any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Wilmington, Delaware before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.”
c. Judicial Forum for Disputes: If arbitration is not used or if the arbitration agreement is found not to apply, you and 9x Innovations agree that any judicial proceeding will be brought in the federal or state courts of Wilmington, Delaware, USA, and both parties consent to venue and personal jurisdiction there.
14.3. No Class Actions: YOU AND 9X INNOVATIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

15. CHANGES TO TERMS
15.1. We reserve the right, in our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least thirty (30) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
15.2. Notice of modifications may be provided by posting the revised Terms on our website, through the Service, or by sending an email to the address associated with your Account.
15.3. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, you must stop using the Service. It is your responsibility to review these Terms periodically for changes.

16. GENERAL PROVISIONS
16.1. Entire Agreement: These Terms, together with our Privacy Policy and any Data Processing Addendum (if applicable), constitute the entire agreement between you and 9x Innovations LLC concerning your use of the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.
16.2. Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions of the Terms will remain in full force and effect.
16.3. Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
16.4. No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. A waiver of any default is not a waiver of any subsequent default.
16.5. Force Majeure: Neither party shall be liable for any failure or delay in performance under these Terms (other than for delay in the payment of money due and payable hereunder) for causes beyond that party’s reasonable control and occurring without that party’s fault or negligence, including, but not limited to, acts of God, acts of government, flood, fire, civil unrest, acts of terror, strikes or other labor problems (other than those involving 9x Innovations employees), or Internet service provider failures or delays.
16.6. Relationship of the Parties: The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.
16.7. Notices: Any notices or other communications provided by 9x Innovations under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Service. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted. Notices to 9x Innovations should be sent to [email protected] with a copy to your physical address if required for legal notices.
16.8. Headings: The headings in these Terms are for convenience only and shall not affect their interpretation.

17. CONTACT INFORMATION
If you have any questions about these Terms, don’t hesitate to get in touch with us at:
9x Innovations LLC
Email: [email protected]
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

Crucial Next Steps:

  1. Privacy Policy: You must have a comprehensive Privacy Policy. This T&C references it multiple times. Google will require this for OAuth approval. Make sure it details what data you collect (especially from Google APIs), how you use it, store it, share it, and how users can manage their data.

  2. Data Processing Addendum (DPA): If you handle personal data of EU/UK/California residents on behalf of your clients, you’ll likely need a DPA.

  3. Legal Review: This revised document is more robust, but it is not legal advice. You should have these Terms and your Privacy Policy reviewed by a qualified legal professional familiar with SaaS, data privacy laws (GDPR, CCPA, etc.), and the specific requirements of services like Google’s.

  4. Google OAuth Scopes: Ensure your application only requests the minimum necessary scopes from Google APIs. Your Privacy Policy must clearly explain why you need each scope.

  5. Link to Terms & Privacy Policy: Make these easily accessible from your website and within your application, especially during the OAuth consent flow.

This revised version should put you in a much stronger position for Google’s approval process and provide better legal protection for your business.