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Terms & Conditions

TERMS AND CONDITIONS OF SERVICE

Last Updated: February 11, 2025
9x Innovations LLC (“9x Innovations,” “we,” “our,” or “us”)
  1. INTRODUCTION
These Terms and Conditions (“Terms”) govern your access to and use of 9x Innovations LLC’s reputation management software-as-a-service platform, including any associated websites, mobile applications, and services (collectively, the “Service”).
  1. ACCEPTANCE OF TERMS
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
  1. DEFINITIONS
3.1 “User” refers to any individual or entity that accesses or uses the Service.
3.2 “Content” means any information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials.
3.3 “User Content” means any Content submitted, posted, or transmitted by Users through the Service.
  1. SERVICE DESCRIPTION
4.1 The Service provides reputation management tools and solutions, including but not limited to:
  • Review monitoring and management
  • Social media monitoring
  • Brand mention tracking
  • Sentiment analysis
  • Response management
  • Analytics and reporting
  • Customer feedback collection
4.2 We reserve the right to modify, suspend, or discontinue the Service or any feature at any time with or without notice.
  1. ACCOUNT REGISTRATION AND SECURITY
5.1 You must register for an account to access the Service.
5.2 You agree to:
  • Provide accurate, current, and complete information
  • Maintain and update your information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account
  1. SUBSCRIPTION AND PAYMENTS
6.1 Subscription Terms:
  • Subscriptions are billed in advance on a monthly or annual basis
  • Prices are subject to change with 30 days notice
  • No refunds for partial months of service
  • Automatic renewal unless cancelled
6.2 Payment Terms:
  • Valid payment method required
  • Failed payments may result in service suspension
  • All fees are exclusive of taxes
  • Late payments subject to 1.5% monthly interest charge
  1. USER RESPONSIBILITIES AND RESTRICTIONS
7.1 You agree NOT to:
  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Submit false or misleading information
  • Attempt to gain unauthorized access
  • Use the Service for illegal purposes
  • Reverse engineer the Service
  • Create derivative works
  • Resell or sublicense the Service
  1. INTELLECTUAL PROPERTY RIGHTS
8.1 Our Rights:
  • All Service-related intellectual property belongs to us
  • Service trademarks, logos, and branding are protected
  • Software code and architecture are proprietary
8.2 User Content Rights:
  • You retain rights to your User Content
  • You grant us a worldwide, non-exclusive license to use User Content
  • We may use anonymous aggregated data
  1. PRIVACY AND DATA PROTECTION
9.1 Data Collection:
  • We collect and process data as described in our Privacy Policy
  • We comply with GDPR and CCPA requirements
  • We implement reasonable security measures
9.2 Data Processing:
  • We act as a data processor for client data
  • Users are responsible for obtaining necessary consents
  • We maintain data processing agreements as required
  1. WARRANTY DISCLAIMER
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  1. LIMITATION OF LIABILITY
11.1 We shall not be liable for:
  • Indirect, incidental, special, or consequential damages
  • Lost profits or data
  • Service interruptions
  • Third-party actions
  • Force majeure events
11.2 Maximum Liability:
Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.
  1. INDEMNIFICATION
You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, costs, and expenses arising from your use of the Service or violation of these Terms.
  1. TERMINATION AND DATA DELETION
13.1 Termination Rights:
  • Either party may terminate with 30 days notice
  • We may terminate immediately for Terms violations
  • You remain liable for all charges through termination
13.2 Data Retention Period
  • Upon termination, your data will be retained for 30 days (“Retention Period”)
  • During the Retention Period, you may request a copy of your data in standard formats
  • Access to the Service interface will be limited to data export functions only
13.3 Data Export Options
  • CSV files for review data, customer feedback, and analytics
  • JSON format for complete account data
13.4 Permanent Data Deletion
  • After the 30-day Retention Period, all data will be permanently deleted
  • Deletion includes all User Content, account information, and analytics data
  • Backup copies will be deleted within 90 days
  • Some anonymized aggregate data may be retained
  • Deletion is irreversible and cannot be recovered
  1. GOVERNING LAW AND JURISDICTION
14.1 These Terms shall be governed by the laws of Delaware, USA.
14.2 Any disputes shall be resolved in the courts of Wilmington, Delaware, USA.
  1. CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Service. Continued use constitutes acceptance.
  1. GENERAL PROVISIONS
16.1 Entire Agreement:
These Terms constitute the entire agreement between parties.
16.2 Severability:
If any provision is invalid, remaining provisions stay in effect.
16.3 Assignment:
You may not assign your rights without our consent.
16.4 No Waiver:
Failure to enforce any right doesn’t waive it.
  1. CONTACT INFORMATION
For questions about these Terms, contact:
9x Innovations LLC
Email: hi@9xlocal.com
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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